Refund & Cancellation Policy
Our policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 28 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank.
There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org to proceed with the exchange or return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We suggest using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item(s).
If you wish to cancel or change an order please contact us as soon as possible, either in store or by telephone initially and then follow the call up with an email confirmation.
Banter Balloons make every effort to process orders immediately and it may not be possible to stop an order being despatched in time or products being ordered in specially for your order. In this instance your cancellation will be treated as a Return and subject to our Returns Policy above.
If your order has been processed and is in our system, charges will be made for cancellations and/ or alterations, restocking and administration. Depending on what you order is for and where it is within the process will determine the charge incurred.
You have the right to cancel your website purchase at any time either before despatch or up to 7 days following the despatch date by: emailing us at email@example.com stating your name, a description of the goods concerned and the order number of the cancelled order, or phoning us on 07399659950 (Monday to Friday from 9am to 5pm excluding public holidays) - please have your order reference number and delivery details to hand.
If you wish to cancel your website order prior to despatch we will give you a full refund. However, if your order has already been inflated, constructed, printed, entered and/ or prepared for despatch there will be charges incurred for the cost of restocking, products already used, printing, packing and administration. Any charges that are incurred for the refund will be deducted from the total amount returned to you.
If you exercise your right to cancel your order after the goods have been despatched, you will be responsible for returning the goods to Banter Balloons at your own risk and cost, therefore, we strongly recommend you use an insured delivery method such as Royal Mail Special Delivery or a courier service. All returns are subject to the following conditions, except where the goods are faulty or incorrectly described on the website.
Your product must be complete and in ‘as new’ condition (e.g. If you have opened the box to examine the product you must have done so without damaging or marking the product or packaging). Opened packets/bags of balloons cannot be returned as once opened the packaging is damaged (our packs are either half or fully transparent, therefore the product can be viewed clearly without opening). It must not have been used. It should be returned with the original box, packing and accessories you received with it.
This offer does not apply to decorations, pre-inflated balloons, balloon in a box or helium cylinders/ tanks.
A proof of purchase must be supplied.
We will not refund any items that have been specially ordered to your individual specification or personalised, or helium cylinders/ tanks.
Goods returned outside the 7 days cancellation period (but within 28 days of receipt) that cannot be re-sold as new will only be refunded to their mail order return value and a credit note may be issued. Where we have made a charge for postage/ delivery, this will be deducted from your refund if the goods have been despatched to you. Any charges incurred to process a refund will be at your cost & deducted from the amount refunded, unless the refund is due to faulty goods (see below).
You cannot cancel your purchase when:
the goods were a special order to your specification; or
28 days has elapsed following despatch date
Until such time as you return the goods to us you must take reasonable care of the item(s) and not use them. Any use of the delivered goods beyond that necessary to inspect the goods upon delivery will invalidate your right to cancel the contract.